Give each agent the right knowledge
Choose the products an agent can discuss and book. Shared company information provides a starting point, with agent-specific instructions and product FAQs adding the details that matter.
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Your after-hours reservation team.
Let guests ask questions and make reservations by phone or website chat—even after your team has headed home. Give each agent the right products, knowledge and human handoff destination.
See AI concierge in action
Connected to the
rest of your business.
- Website chat and AI voice
- Product-specific knowledge and FAQs
- Human handoff and callback visibility
We’ll walk through the configuration, access and workflows that fit your business in your demo.
Your reservations team has backup after hours.
An evening phone call or a late-night website visit can still become a reservation. Give guests an AI concierge that can answer from your product information, check availability and help create a booking—with a clear path to a person when needed.
Meet guests on the website or phone
Configure website chat and AI voice around the business they represent. Agents can check availability and help create eligible bookings, directing guests to hosted payment. Different website agents can serve different product selections while sharing your inventory.
Make the human handoff visible
Set the agent’s human handoff number and bring follow-up requests into the team’s inbox. Staff can see the conversation context instead of starting with an unexplained callback.
An evening question becomes a useful morning follow-up.
A guest asks about a private sunset outing after the reservations desk has closed.
Give the guest a useful starting point
The configured concierge can discuss its assigned experiences, answer from your FAQs and check eligible availability.
Leave the team a clear next step
When the request needs a person, the handoff number and callback context help staff continue the conversation from the inbox.
A few things
worth knowing.
Can different websites have different concierges?
Yes. Additional agents can have their own website, product selection and voice number, subject to your account’s agent allowance.
What happens when the guest needs a person?
Set a human handoff number for each agent. Callback requests and conversation context help your team follow up when a guest needs personal assistance.
Can we control what the concierge offers?
Yes. Configure each agent’s product selection, knowledge and instructions. Voice and chat activation depend on the account and channel setup.
See it working together.
A guest asks. Your team picks up the thread. Website chat and AI voice can help a guest find an experience. When the conversation needs a person, the context belongs with the follow-up.
Your next chapter.
A lot less busywork.
Let’s walk through what EMBRK.AI could look like for your business.