Book a demo
← Explore all features

From the first question.
To the next adventure.

See how the concierge, inbox, reservations and the rest of EMBRK work together. Start with a moment your team knows well.

Walk through your operation

A guest asks. Your team picks up the thread.

Website chat and AI voice can help a guest find an experience. When the conversation needs a person, the context belongs with the follow-up.

Guest conversation with booking context in EMBRK
Demo data · Guest conversation with booking contextView full size ↗

  1. Answer from your own knowledge

    Give each concierge its products, FAQs and instructions. Help guests check availability and reach hosted checkout for eligible bookings.

    Explore AI concierge

  2. Make the callback visible

    Find AI conversations and callback needs alongside email and SMS. Filter the inbox by channel or assignment to see what needs attention.

    Explore Shared inbox

  3. Follow up with the guest in context

    Open the guest’s profile and reservation history. Assign the conversation or mention a teammate so the next person has a clear starting point.

    Explore Customers & CRM

The right reply. With the right person behind it.

An inbox is more useful when your team can see the booking, collaborate privately and get help preparing the next step.

Staff assistant with reviewable actions in EMBRK
Demo data · Staff assistant with reviewable actionsView full size ↗

  1. See what the guest is asking about

    Work from a reservation or guest profile, with messages and booking context close together. Use assignments to make ownership clear.

    Explore Shared inbox

  2. Prepare a response with backup

    Use Staff Copilot for authorized business information and reply drafts. Review the details before taking action; preparing a draft does not send it.

    Explore Staff Copilot

  3. Keep internal coordination internal

    Use team mentions and announcements to bring colleagues into the work. Guest conversations and team coordination have distinct destinations.

    Explore Shared inbox

Know where the booking started. Learn what worked.

Website visits and phone inquiries both matter. Keep measurement connected to the way your guests actually reach you.

Per-website analytics and advertising setup in EMBRK
Demo data · Per-website analytics and advertising setupView full size ↗

  1. Connect the website and its widget

    Configure analytics and advertising destinations per website. Use that website’s tracking settings with its booking widgets.

    Explore Websites & conversion tracking

  2. Include the phone conversation

    Configured tracking numbers and website number swapping connect supported calls to their source. Follow eligible call-to-booking attribution.

    Explore Call tracking

  3. Read the results behind the sale

    Filter reports by period and channel, compare performance and follow supported metrics back to the underlying bookings.

    Explore Reports & analytics

Booked is the beginning. Ready is the goal.

The reservation becomes a shared plan for the desk, the guide and the guest, with requirements visible before the experience starts.

Departure roster and arrival readiness in EMBRK
Demo data · Departure roster and arrival readinessView full size ↗

  1. Keep paperwork with the booking

    Collect guest signatures through configured waiver links. Check completion against the reservation before arrival.

    Explore Digital waivers

  2. Give the team a view of the day

    Use the manifest for departures, guide assignments, guest requirements and balances. Mobile check-in keeps the work close to the experience.

    Explore Daily operations

  3. Follow the resource through the rental

    Connect the reservation to named equipment or vehicle units. Keep condition records, checkout and return readiness visible to staff.

    Explore Fleet & GPS tracking

Price the experience. Make room for the extras.

Different dates, durations and demand call for different decisions. Configure those decisions before guests reach checkout.

Price suggestion with approval and guardrails in EMBRK
Demo data · Price suggestion with approval and guardrailsView full size ↗

  1. Set the rules and the limits

    Use season, occupancy and lead-time conditions. The optional smart-pricing setup adds strategy previews and historical backtesting inside your guardrails.

    Explore Smart pricing

  2. Offer what belongs with the outing

    Attach relevant equipment, merchandise or photo packages. Configure eligible post-purchase offers for guests who want to add more.

    Explore Add-ons & upsells

  3. Keep the payment with the reservation

    Use configured deposits, balance links and eligible checkout options. Track refunds and credits in the payment workflow.

    Explore Payments & register

The outing ends. The relationship keeps going.

A helpful follow-up, a photo worth keeping and a relevant invitation give guests more reasons to remember the experience.

Guest follow-up automation workflows in EMBRK
Demo data · Guest follow-up automation workflowsView full size ↗

  1. Make follow-through repeatable

    Build guest-message workflows with triggers and timing. Review and activate them for the moments that matter to your business.

    Explore Marketing automations

  2. Give the memories a way home

    The optional Trip Photos add-on supports albums, watermarked previews and configured access. Guests can unlock their photos and download the memories.

    Explore Trip photos

  3. Invite them back thoughtfully

    Build campaigns from your guest records and audiences. Review delivery results, collect guest feedback and use supported review widgets on your website.

    Explore Email & SMS marketing

Let’s show you your version.

These are connected workflows, illustrated with sample data. Your product types, staff access and enabled tools determine the details.

Choose what matters to your team.

We’ll tailor the demo around your guest questions, booking process and day-to-day work. Connected providers, optional add-ons and supported hardware need the relevant setup.

Browse every feature

Your next chapter.
A lot less busywork.

Let’s walk through what EMBRK.AI could look like for your business.

Let’s book a demo