Start with a useful guest record
Bring profiles, bookings, messages and relevant guest information together. Import eligible contacts rather than rebuilding the audience by hand.
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Remember the guest behind the booking.
Keep guest profiles, reservation history and conversations together. Use tags, segments and follow-up tools to build a relationship that lasts beyond one visit.
See Customers & CRM in action
Connected to the
rest of your business.
- Guest profiles, booking history and conversations
- Tags, audience segments and contact imports
- Inquiry pipelines and abandoned-booking follow-up
We’ll walk through the configuration, access and workflows that fit your business in your demo.
Keep the relationship, not just the transaction.
A guest may arrive through an inquiry, return for another outing and join a campaign later. Keep that context in one place.
Organize the follow-up
Use tags, segments and inquiry pipelines to identify the guests and groups that need attention. Authorized staff can work from the shared record.
Connect to the next invitation
Build audiences for campaigns and automations, or follow up on abandoned booking journeys with supported recovery tools. Delivery remains subject to channel setup and eligibility.
Remember the relationship, not just the reservation.
A returning guest contacts the team about another outing.
Start from the guest’s history
Review available reservations, conversations and profile information together. Tags and configured fields help preserve useful context.
Use that context for the next interaction
Bring the request into the shared inbox or build an eligible audience for a relevant campaign. Contact imports support the records you want to bring along.
A few things
worth knowing.
Can we use booking history to organize an audience?
Yes. Supported segments can use booking-related activity alongside tags and other configured contact criteria.
Does importing contacts automatically send a campaign?
No. Audience preparation and delivery are separate actions. Campaign setup, review and delivery eligibility still apply.
Can we import our existing guest contacts?
Supported contact import tools help bring records into the customer workspace. Review the field mapping and data quality, and retain the appropriate messaging permissions for those contacts.
See it working together.
A guest asks. Your team picks up the thread. Website chat and AI voice can help a guest find an experience. When the conversation needs a person, the context belongs with the follow-up.
Your next chapter.
A lot less busywork.
Let’s walk through what EMBRK.AI could look like for your business.