Connect the review sources
Link the business’s supported review sources. Connected Google listing data can show ratings and recent reviews; expanded review history and curation depend on the Reputation add-on and provider setup.
← Explore the platform
The experience ends. The conversation doesn’t.
Bring review requests, guest feedback and connected reviews into your daily workflow so your team can follow through.
See Reputation management in action
Connected to the
rest of your business.
- Review requests and feedback collection
- Connected review sources
- Curated website review widgets
We’ll walk through the configuration, access and workflows that fit your business in your demo.
Keep listening after the experience ends.
Bring review requests, guest feedback and review visibility closer to the operation. Help the team notice what guests are saying and make that feedback useful.
Follow the request journey
Use configured post-trip requests and review reporting to see recorded opens, clicks and outcomes. Keep private feedback visible so the team can follow up.
Put guest feedback to work
Review and curate the available review history, then use supported review widgets to bring social proof onto the website. Keep response capabilities aligned with the connected provider’s permissions.
Listen to the feedback. Give the team a way to act.
After an outing, a guest follows a review request or leaves private feedback about the experience.
Follow the request signals
Review recorded email opens, review-link clicks and private notes. A link click does not prove a public review was posted.
Bring useful feedback into the business
Monitor connected review data and, with the relevant add-on, curate supported website review widgets.
A few things
worth knowing.
Does this include publishing replies to Google?
Direct Google reply publishing is not available in this release. The current workflow covers review monitoring, guest review requests and curated website review widgets.
Is the full review history always included?
No. The available history depends on the connected source and enabled features. The basic Google listing view and the expanded Reputation add-on offer different levels of access.
Can we see whether a review request resulted in a Google review?
The request funnel records supported opens, clicks and private feedback. It cannot prove that a particular guest posted on Google; connected review data provides a separate view.
See it working together.
The outing ends. The relationship keeps going. A helpful follow-up, a photo worth keeping and a relevant invitation give guests more reasons to remember the experience.
Your next chapter.
A lot less busywork.
Let’s walk through what EMBRK.AI could look like for your business.